Privacy Policy
Olive and Earth Cleaning
Introduction
Olive and Earth Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information in line with the Australian Privacy Principles under the Privacy Act 1988.
By engaging our residential or commercial cleaning services, visiting our website or interacting with us on any platform, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
We may collect the following information
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Your name
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Residential or commercial property address
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Email address
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Phone number
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Details about your property or cleaning requirements
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Access information or instructions (if required for service)
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Payment information
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Communications sent to us by email, phone or online form
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Website and social media interactions including IP address and browsing behaviour
How We Collect Personal Information
Olive and Earth Cleaning collects information in several ways
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When you request a quote
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When you make a booking
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When you contact us by phone, email or social media
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When you complete a form on our website
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When you communicate with our staff or contractors
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Through digital tools such as scheduling or invoicing systems
Why We Collect Personal Information
We collect your information in order to
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Provide residential and commercial cleaning services
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Prepare quotes and service proposals
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Manage bookings, scheduling and job details
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Process payments and issue invoices
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Communicate with you about your service
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Improve our services and customer experience
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Meet legal and record keeping requirements
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Send marketing communications if you have opted in
How We Use Your Information
Your information may be used to
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Deliver cleaning services
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Contact you regarding bookings, updates or changes
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Respond to enquiries
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Verify service details and access instructions
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Process payments securely
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Maintain internal business records
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Provide customer support
You may opt out of marketing communications at any time.
Disclosure of Personal Information
We may share your information with
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Our employees and contractors who perform cleaning services
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Payment processors
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Software and technology providers for scheduling, invoicing and communication
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External service providers when required to operate our business
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Government authorities if required by law
Olive and Earth Cleaning does not sell or rent your personal information to any third party.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure systems, password protection and confidentiality obligations with our staff and contractors.
If personal information is no longer required, we will securely destroy or de identify it.
Access and Correction
You may request access to the personal information we hold about you. If you believe any information is inaccurate or incomplete, you may request a correction. We will respond within a reasonable timeframe.
Cookies and Website Tracking
Our website may use cookies or analytical tools to enhance your browsing experience and help us understand website usage. You can adjust your browser settings to disable cookies if you prefer.
Third Party Websites
Our website or emails may contain links to external websites. Olive and Earth Cleaning is not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any information.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
For questions about this Privacy Policy or how your information is collected and used, please contact
Olive and Earth Cleaning